Contact

Customer Service:

469-298-8210

trains@auntheidistoys.com

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© 2019 by Aunt Heidi's Toys

Shipping & Returns

Shipping Policy

Orders typically ship within 3 business days, or sooner if possible. However, excess business due to holidays and the presence of inclement weather along the package's route can delay delivery. We will provide package tracking numbers when available. If you have any questions about the status of your order please reach out to us.

We ship via USPS, UPS, and FedEx, whichever is calculated to be the least expensive for our customers

Return & Exchange Policy

We want you to  be 100% satisfied with your purchase. While we do our best to maintain the highest quality of products, if you are unhappy with your purchase for any reason, please reach out to us via the contact form on this website and one of our staff members will contact you within 24 hours!

If you receive an item that is incomplete or damaged in any way, please reach out to us via this website to discuss options for replacement.