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Store Policies

Customer Care

We want you to  be 100% satisfied with your purchase. While we do our best to maintain the highest quality of products if you are unhappy with your purchase for any reason, please reach out to us via the contact form on this website and one of our staff members will contact you within 24 hours!


Orders typically ship within 3 business days, however excess business due to holidays and the presence of inclement weather can delay delivery. We will provide package tracking numbers when available. If you have any questions about the status of your order please reach out to us

Payment & Safety

The security of your personal information is one of our top priorities. Our website is secured through an SSL certificate provided and maintained by our site content host. Your personal information, including payment information, will not be shared with third parties.

We utilize the secure payment gateway provided by Square, our credit card processing company. Square has a reputable dedication to securing your information. Any and all payment information is entered into forms provided directly by square at checkout and is never present or stored on our servers


Privacy Policy

This Privacy Policy governs the manner in which Aunt Heidi's Toys collects, uses, maintains and discloses information collected from users of the website (""). This privacy policy applies to the Site and all products and services offered by Aunt Heidi's Toys.


Personal identification information


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information*. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


*credit card and most personal information is only collected through Square's credit card processing system upon the placement of an order, thus is never collected or stored directly on our website servers. See Square’s privacy policy here


Non-personal identification information


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web browser cookies


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How we use collected information


Aunt Heidi's Toys collects and uses Users personal information for the following purposes:


  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

  • To improve our site. We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails. The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our site.


How we protect your information


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


*credit card and most personal information is only collected through Square's credit card processing system upon the placement of an order, thus is never collected or stored directly on our website servers. Click here to view Square's security measures that protect your information.


Third party websites


Users may find advertising or other content on our Site that link to the sites of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


Changes to this privacy policy


Aunt Heidi's Toys has the discretion to update this privacy policy at any time. When we do update the policy, we will revise the "Effective as of" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Aunt Heidi's Toys


Effective as of 2/16/2017

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